Refund and Returns Policy

Effective Date: October 7, 2025

At Caplop LLC, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help with a simple and fair return policy.

1. Return Eligibility

We accept returns within 30 days of delivery if:

• The item is unused, unworn, and in its original packaging.
• The product has no signs of wear, damage, or alteration.
• A valid proof of purchase (order number or receipt) is provided.

Items that are damaged due to improper use or returned without original packaging are not eligible for a refund.

2. How to Initiate a Return

To start a return, please contact us at info@caplop.shop with the following details:

• Your order number
• The reason for the return
• Clear photos (if the item is defective or incorrect)

Once your request is approved, we’ll provide you with the return shipping address and instructions.

3. Refund Process

• After receiving and inspecting your returned item, we’ll notify you via email.
• If approved, your refund will be processed within 5–7 business days to your original payment method.
• Shipping costs are non-refundable, and customers are responsible for return shipping unless the product is defective or incorrect.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us. We’ll help you arrange a smooth exchange once the returned product is received.

5. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, please email us within 48 hours of delivery at info@caplop.shop with photos of the issue. We’ll promptly replace or refund your item at no additional cost.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Clearance or final sale items
• Gift cards and promotional items
• Custom or personalized products

7. Contact Information

For any return or refund-related queries, please contact:

Caplop LLC
📍 Address: 3811 Strong Drive, San Diego, CA 92111
📞 Phone: +1 (623) 251-2974
📧 Email: info@caplop.shop
🆔 EIN: 92-3264481