We aim to reply to all customer inquiries within 24–48 hours. During busy seasons, responses may take slightly longer, but we’ll get back to you as soon as possible.

If your order hasn’t been processed yet, you can contact us immediately to modify or cancel it. Once it’s shipped, we won’t be able to make changes.

Please contact us within 48 hours of delivery at info@caplop.shop with your order number and clear photos of the product. Our team will resolve the issue quickly with a replacement or refund.

Yes! We offer special discounts for bulk and wholesale purchases. Please reach out to info@caplop.shop for more details and pricing.